Contact the studio before returning an artwork. Return eligibility depends on the order, destination, condition of the work and any mandatory consumer rights that apply.
Requesting a return
Send the order number and reason for the request through the Contact page. Do not dispatch a return until the studio confirms the return address and required shipping method.
Return condition
An eligible artwork must be returned in its original condition with its documentation, certificate and protective packaging. Installation, alteration or damage after delivery may affect eligibility.
Return shipping
The return authorization states the required carrier, tracking and insurance arrangements, together with responsibility for the associated cost.
Refunds
An approved refund is issued to the original payment method after the returned artwork is received and inspected. Processing time can vary by payment provider. Mandatory consumer rights are not limited by this policy.
Damaged or incorrect orders
Report an incorrect or transit-damaged order promptly with clear photographs of the artwork and packaging. Keep all packaging until the studio confirms the next step.
Commissioned works
Personalized and commissioned works may have different cancellation and return rights. The applicable terms are agreed in writing before work begins.